Responsibilities

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Answering phone calls.
  • Using services departments software.
  • Recording conversation with clients in shop CRM.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Re-engaging inactive prospects.
  • Keeping management apprised of customer concerns and following manager’s policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Spectrum core values of optimism, gratitude, excellence, consistency and empathy.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

Qualifications

Qualified candidates will:

 

Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have strong phone and computer skills.
  • Have previous customer service experience (preferred).
  • Be able to prioritize and perform multiple tasks.
  • Work cohesively with others in a fun and fast-paced environment.
  • Possess general knowledge of automotive repair services and collision.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with prospective clients, vendors, management and team.
  • Maintain client confidentiality.

Start here to apply for this position:

Hiring Form

Fields marked with an * are required

Fill out this form to start the process. If we have an opening and you qualify we will contact you shortly.

Share